Refund Policy

POWER is a virtual item delivered instantly, and every settled purchase also earns a public place on the project backers board, ranked by contribution. Because that benefit is consumed the moment the purchase lands, purchases are final and not refundable at our discretion.

Where the law of your country gives you a mandatory refund or cooling-off right, that right is unaffected by this policy — statutory rights always apply.

POWER that has already been deployed into a battle is generally not refundable — it was consumed by taking part.

If POWER was deployed as a result of a technical fault on our side, tell us and we will put it right.

If a purchase was made on your account without your permission, contact us immediately. We will investigate, refund where appropriate, and secure the account.

Refunds go back to the original payment method. Your provider decides how long it takes to appear, typically five to ten business days.

When we refund a purchase we remove the corresponding POWER from your wallet. If it has already been spent, the balance simply goes to zero — it never goes negative.

E-mail support@pickit.lol from the address on your account, with the approximate date and amount.